Legal
Privacy Policy
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CJ Chauffeurs ('we', 'us', 'our') is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website or services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
CJ Chauffeurs is a luxury chauffeur service operating across London and the surrounding areas. For the purposes of data protection law, we are the data controller of your personal information. You can contact us at info@cjchauffeurs.com.
2. What Data We Collect
We may collect the following personal data: your name, email address, phone number, pickup and drop-off locations, travel dates and times, and any additional information you provide when making a booking or enquiry. We also collect standard technical data such as IP address, browser type, and pages visited when you use our website.
3. How We Use Your Data
We use your personal data to process and fulfil your booking, respond to enquiries, send booking confirmations and service updates, improve our website and services, and comply with our legal obligations. We do not use your data for automated decision-making or profiling.
4. Legal Basis for Processing
We process your personal data on the following legal bases: performance of a contract (to fulfil your booking), legitimate interests (to improve our services and communicate with you), and compliance with a legal obligation where applicable. Where we rely on your consent, you may withdraw it at any time.
5. How We Share Your Data
We do not sell or rent your personal data to third parties. We may share your data with trusted service providers who assist us in operating our business (such as payment processors or communication platforms), where they are bound by appropriate data protection obligations. We may also disclose data where required by law.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are typically retained for up to six years for accounting and legal purposes.
7. Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data; to restrict or object to its processing; and to data portability. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. To exercise any of these rights, please contact us at info@cjchauffeurs.com.
8. Cookies
Our website uses cookies to improve your browsing experience and to analyse site traffic. You can control cookie settings through your browser. By continuing to use our website, you consent to our use of cookies in accordance with this policy.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us at info@cjchauffeurs.com.